Reservation policy
- All reservations can be guaranteed upon receipt of a 25% deposit via bank transfer or Paypal online payment.
- Deposit payment minimum 20 days before the arrival date.
- Day trip and Dive & Stay: To secure the booking, full payment should be paid minimum 8 days before the guest check in. In Case of Bank transfer, a copy of bank transfer should be forwarded to us as a proof of payment. Should the payment not been received after the cut of the date of the booking, we reserve the right to release the reservation without any notice.
- Diving: balance has to be paid on the day of arrival.
- Please note that all payment to us is free of bank charges or any other charges.
- We will not bear any bank charges for all refund arranged if any.
Cancellation, no-show
- For a diving course, once the code to access to the on-line manual is sent, there will be no refund even if you decide not to continue because the code from PADI is not transferable to another person.
- Low seasons: Any cancellation made more than 7 days prior to arrival is subject to a full deposit refund less 10% Indonesian tax and any applicable transfer fee or charges.
- High seasons (1st July – 31st August and 20th Dec – 5th Jan): Any cancellation made more than 15 days prior to arrival is subject to a full deposit refund less 10% Indonesian tax and any applicable transfer fee or charges.
- Cancellation within 8 days (low season) or 16 days (high season), No Show, Early Departures or Late Arrivals are subject to a 100% cancellation fee of all amount paid.
Whilst we are sympathetic to circumstances that are outside of your control, please understand that this is also not our fault and the 100% fee will still be charged.
Payment
- Credit card (Visa / Mastercard). Please note that *a 3% credit card fee* is charged on any credit card payment in Indonesia.
- Cash
- Bank transfer
Force majeure
Terumbu Divers or its management shall not be held responsible for results a rising of “Force Majeure” and circumstances beyond the control of Terumbu Divers. This includes but is not limited to wars, riots, insurrections, acts of nature and illegal acts.
Ascidies Hawskbill turtle Clownfish Jackfish Cone shell